VA Services
Email Management
Email has become the most prominent means of communication in the business world. It can completely monopolize your time, and take you away from managing your business and enjoying time with your family.
Our team uses Gorgias support desk software to seamlessly manage incoming emails, Facebook page comments, Instagram comments, Facebook DMs, and more. This all works into our package pricing, to bring you end to end support!
(One recent client of mine had 43,000 emails within the inbox.)
My email management services begin with establishing a solid starting point.
We start by setting up Gorgias for your team, and clear that inbox to get you breathing easier!
We set up any systems - filtration, automation, and prioritizing. We begin drafting programmable standard responses for your approval per your policies, TOS, procedures, and writing style.
We begin actively taking the forefront of your email presence. As we get through the trial period of 1-2 months, you will find this process only gets easier, as you will need to oversee less and less.
What is handled with email management and customer support?
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Email management
Organization / filing
Setting up filtering / automation systems
Prioritizing / flagging
Tracking damages/missing item trends
Tracking replacement trends (scammer protection!)
Spam mail unsubscribing and cleanup
Responding or forwarding vendor / affiliate inquiries
Fielding shipping or tracking questions
Cratejoy review responses
Trial-period work summaries
Weekly focus meetings (30 minutes per week covered)
Creating a list of any open tasks or concerns for you in Asana (or preferred platform)
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Cratejoy / Shopify customer service
Account management
Processing account detail changes
Processing refunds / cancellations
Handling account login recovery
Processing subscription holds / renewals / cancellations
Moving shipping and renewal dates to skip or reschedule
Creating a list of any open tasks or concerns for you in Asana (or preferred platform)
$749
Social Media Management
Social media comes in all shapes and sizes.
Our customer support and social media engagement services available through Gorgias support desk software includes the following in its package pricing:
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Engagement
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FB & Instagram Inbox messages
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FB page comments, posts, and reviews
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The following social media services are available, priced separately:
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FB Group moderation / management
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Comment moderating and replies
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Post approval
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Member request approval
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Instagram hashtag research
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Provided hashtags per post
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Content Creation
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Graphic design
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Copy writing
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Post scheduling
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Pinterest management
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Repin scheduling, Tailwind communities
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Brand pin creation
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Copy writing
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Sub-licensed stock photos
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Blog ghost-writing
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Everyone's needs are so uniquely different. Let's talk about what social media support you need so that I can send you a custom proposal.
Pinterest Management
From scheduling repins using Tailwind Communities to designing brand pin content and submitting to the best performing Tribes in your niche, Pinterest is a powerful tool. Coupled with Tailwind, you have the window of opportunity to dip into entire audiences of impressions and outreach that you had no connection to reach before!
